Warranty & Returns
Can I Return My Order?
We want you to love your AVENN eyewear. If for any reason you're not satisfied with your purchase, you’re welcome to return your order within 10 days of delivery for a full refund, provided the item is unused, in original packaging, and in 'as new' condition.
Returns made after 10 days but within 60 days of delivery will be eligible for store credit equal to the original value of the item.
Returns within Australia
We offer free returns for customers located in Australia.
To initiate a return, simply follow these steps:
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Visit our Returns Portal and complete the return request form.
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Repackage your item using the original AVENN packaging (which includes a spare return tape).
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Attach the prepaid Australia Post return label provided.
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Drop it off at your nearest Australia Post branch.
Please include a note in the package with your order number, full name, and clear instructions on whether you’d prefer a refund, exchange, or store credit.
International Returns
For international customers, return shipping costs will need to be covered by the sender. If you need help with this process, feel free to contact our customer care team at info@avennoptics.com.au.
Returns can be sent to:
AVENN Eyewear
17 Blinco Street, Room 1.
Fremantle, WA, 6160
Australia